Reference

Terms and Conditions That Govern Your Account

These terms set out the rights and responsibilities that apply when you open and use your lotus365exch account, including how deposits via UPI, Paytm, and PhonePe are handled…

Applies to all account holdersUPI, Paytm, PhonePe coveredIndia-region access where law permitsUpdated terms notified by emailDisputes resolved per stated process

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What These Terms Cover and Where They Apply

lotus365exch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms and conditions apply to every interaction you have with your lotus365exch account — from the moment you complete registration through every deposit, withdrawal, game round, and support request. Access to the platform depends on local law in your region; it is available only where

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local law permits. Deposits processed through UPI, Paytm, or PhonePe are subject to the transaction limits and processing windows described in the wallet section of your account dashboard. Withdrawals follow a verification step to confirm account ownership before funds are released. lotus365exch reserves the right to
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amend these terms at any time; we will notify you via the email address on your account before changes take effect. Continued use of your account after the notification date is treated as acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS QUERY CHANNELS

How to Reach Us About These Terms

HOW WE UPHOLD THESE TERMS

Data, Security and Account Integrity Practices

Every measure we take under these terms is designed to keep your account, your data, and your funds secure and verifiable.

Data Handling

We collect only the account data needed to process your transactions and verify identity. Data is stored on encrypted servers and is never sold to third parties. You may request a copy of the data we hold at any time via email.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how our pages are used. You can adjust cookie preferences through the settings panel in your browser; some features may not work if essential cookies are disabled.

Account Security

Your account is protected by password hashing and optional two-factor authentication. We never ask for your password via chat or email; any message claiming to do so should be reported to our support team immediately.

Data Retention

Transaction records, KYC documents, and account history are retained for the period required by applicable regulation. After that window, personal data is deleted or anonymised unless you have an open dispute on file.

Requesting Changes

If you need to update personal details — such as a new UPI-linked phone number or a change of registered email — submit a request through live chat or email with supporting ID. Changes are processed within two business days.

Dispute Contact

Disputes relating to any clause in these terms should be sent in writing to our terms team by email, quoting your account ID and the specific clause. We acknowledge all disputes within 48 hours and aim to resolve within seven days.

Common Questions About Our Terms and Conditions

These questions cover the clauses we get asked about most frequently. If your question is not here, our live-chat team can walk you through the relevant clause directly.

These terms apply to every person who opens a lotus365exch account and accesses the platform where local law permits. By completing registration and using any feature — deposits, game rounds, or withdrawals — you are agreeing to the full set of terms as published at the time of your use.

We can update the terms at any time, but we will always notify you by email to the address on your account before the changes take effect. Continuing to use your account after the stated effective date means you have accepted the revised version of the terms.

Withdrawals via UPI, Paytm, or PhonePe go through a one-time identity verification step the first time you withdraw. Once verification is complete, subsequent withdrawals to the same payment method are processed without re-verification in most cases.

Transaction records and KYC documents are retained for the period required by applicable rules after account closure. After that period, your personal data is deleted or anonymised. You can request confirmation of this timeline by emailing our support team.

Send a data-access request to our support team by email, quoting your account ID. We will compile the data we hold on your account and send it to your registered email address within seven business days of receiving your request.

Open a dispute by emailing our terms team with your account ID and the clause number or description you believe was applied incorrectly. We acknowledge all disputes within 48 hours and aim to resolve them within seven days with a written explanation.

Access to the platform depends on local law in your specific region. We make our service available where local law permits. If you are unsure whether your area is covered, check the eligibility section of the terms or contact live chat for a direct answer.

Terms and Conditions That Govern Your Account

How to Reach Us About These Terms

Data, Security and Account Integrity Practices

Data Handling

Cookie Policy

Account Security

Data Retention

Requesting Changes

Dispute Contact

Common Questions About Our Terms and Conditions

01 Who do these terms and conditions apply to?

02 Can lotus365exch change these terms without notice?

03 How do withdrawal conditions work under these terms?

04 What happens to my data if I close my account?

05 How do I request a copy of my personal data?

06 What should I do if I believe a term has been applied incorrectly to my account?

07 Does the eligibility to use lotus365exch depend on where I am in India?

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